Text Services Status

History

Aug 2026-Nov 2026

November

Wed

The issue affecting ticket loading in Text has been fully resolved. Tickets are now loading correctly, and normal service has been restored.

Degraded service: Canned responses, supervision and takeover unavailable

11:37 AM

This incident has been resolved. Canned responses, supervising and taking over conversations are working normally again for all customers. We’re sorry for the disruption and thank you for your patience.

October

Thu

Scheduled maintenance

2:15 AM

Maintenance has completed

Wed

Workflows malfunction

12:00 AM

The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.

Mon

Workflows malfunction

9:00 PM

The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.

September

Wed

Scheduled maintenance

2:40 AM

Maintenance has completed

Thu

AI Agents may not respond to some of the chats

5:07 AM

The issue has been resolved, and services are operating normally.

Website Scraping Option May Fail for Some Sites

4:12 AM

The issue has been resolved, and services are operating normally.

August

No incidents reported