This incident has been resolved. Canned responses, supervising and taking over conversations are working normally again for all customers. We’re sorry for the disruption and thank you for your patience.

We’ve released a fix for the issue affecting canned responses, supervising and taking over chats. These features should now be working normally again. We’re monitoring the situation closely to make sure everything stays stable. If you’re still having issues, please contact our support team.

We’re still working to fully resolve the issue affecting canned responses, supervising and taking over chats. Our team is applying further fixes and will share another update as soon as we have more information.

We’re continuing to investigate the issue affecting canned responses, supervising and taking over chats. Our team has identified a likely cause and is working on a fix. These features remain unavailable in the meantime. We’ll post another update as soon as we have more information.

We’re still investigating the issue affecting canned responses, supervision and takeover features. Our team is working to find the root cause, and these features remain unavailable. We’ll share another update as soon as we have more information.